Legendary Support, Design, Development and Consulting Terms
This Legendary Support, Design, Development and Consulting Agreement (the “Agreement”) is was last updated on 7/22/2025 by and between Legendary Supply Chain, Inc., a Tennessee Corporation, having its principal place of business at 100 Country Club Drive, Suite 203, Hendersonville, TN 37075 (“Legendary Supply Chain”), and (“Customer”) as defined by the legal party listed on the Legendary Supply Chain Master Agreement referencing this Agreement. Whereas, Customer wishes to purchase professional services provided by Legendary Supply Chain. Now Therefore, Legendary Supply Chain and Customer agree as follows:
BY ACCEPTING THIS AGREEMENT BY MEANS OF EXECUTING A STATEMENT OF WORK THAT REFERENCES THIS AGREEMENT, YOU AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.
1. Support. Legendary support time applies to all customer needs, which will count towards the Customer’s block of contract hours. Minimum support time will be applied in half hour increments.
1.1. Example 1. If Customer requested assistance with a physical inventory that has little technical specific requirements and Legendary was to provide assistance, this would still count towards hours worked at a minimum of the tier 1 hourly rate.
1.2. Example 2. If Customer requested assistance harvesting a part from a system because the Legendary representative had a technical skillset allowing them to assist the Customer, this activity would still count towards hours worked at the rate the Legendary employee was planned to work.
1.3. Example 3. If Customer requested assistance in a strategy meeting or with an advanced financial analysis, the activity would count the hours worked at the rate corresponding to the topic of meeting.
2. Design and Development. Legendary has a unique Design perspective that changes and iterates with our Customer’s ever-changing design priorities. We use combinations of waterfall, AGILE, RAPID, and Guerrilla design and development methodologies. This approach requires a very clear understanding from the Customer that although this can provide maximum production launch speed, it also lends to requiring the Customer to provide clear rules on project ownership and governance. We recommend to all Customers focusing on change management, including implementing best practice tools, to ensure clarity of priority and direction for total project success and satisfaction. It is not Legendary’s responsibility to determine who Customer’s leadership or project owners are. If changes are communicated to Legendary and project direction is changed by the Customer, it is the Customer’s responsibility to assist with clarifying confusion within its own organization as to approvals and direction for Legendary team members to ensure mutual success.
3. Consulting Services. Legendary support includes many levels of business support and does not only provide traditional support for software services. All of these activities will count against time in the support agreement including conference calls, time to prepare for meetings, presentations, matching records, data loads, defining customer architecture and any other activities related to customer. Any materials requested and offered from Legendary in relation to consulting services may contain forward-looking statements, particularly as related to, among other things, the business plans of the Customer, statements relating to goals, plans and projections regarding the Customer’s financial position and business strategy. The words or phrases “would be,” “will allow,” “intends to,” “may result,” “are expected to,” “will continue,” “anticipates,” “expects,” “estimate,” “project,” “indicate,” “could,” “potentially,” “should,” “believe,” “think”, “considers” or similar expressions are intended to identify “forward-looking statements.” These forward-looking statements fall within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Act of 1934 and are subject to the safe harbor created by these sections. Actual results could differ materially from those projected in the forward-looking statements as a result of a number of risks and uncertainties. Such forward-looking statements are based on current expectations, involve known and unknown risks, a reliance on third parties for information, transactions or orders that may be cancelled, and other factors that may cause our actual results, performance or achievements, or developments in our industry, to differ materially from the anticipated results, performance or achievements expressed or implied by such forward-looking statements.
4. Legendary Supply Chain’s Warranty. Legendary Supply Chain warrants that its personnel shall perform the Services in a manner consistent with generally accepted industry standards and practices. In the event of a breach of the foregoing warranty, Legendary Supply Chain’s sole obligation and Customer’s exclusive remedy will be to have Legendary Supply Chain perform again the Services in respect of which the warranty has been breached to bring them into compliance with such warranty. Any claim for breach of the foregoing warranty must be made by notice to Legendary Supply Chain within 30 days of completion of the Services in respect of which the claim is made or said claim shall be deemed waived.
5. Customer’s Warranties. For each Statement of Work, Customer hereby represents and warrants that (i) with respect to tools, hardware, software and other products provided by Customer for use by Legendary Supply Chain under this Agreement and the Statement of Work, Customer has obtained all licenses and permits which are required to be obtained to enable such use by Legendary Supply Chain; (ii) the information furnished by Customer to Legendary Supply Chain on which Legendary Supply Chain based the description of the Services and the charges to be paid by Customer therefore, as set forth in each Statement of Work, is accurate and complete in all material respects; and (iii) Customer has, or will have, the personnel and other resources available, and will provide, or cause to be provided, such personnel and resources, to fulfill Customer’s obligations set forth in each Statement of Work.
6. WARRANTY DISCLAIMER. EXCEPT AS EXPRESSLY PROVIDED IN PARAGRAPHS 4 & 5, LEGENDARY SUPPLY CHAIN DOES NOT MAKE ANY WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO THE DELIVERABLES OR THE SERVICES RENDERED BY LEGENDARY SUPPLY CHAIN OR ITS PERSONNEL OR THE RESULTS OBTAINED FROM THEIR WORK PURSUANT TO THIS AGREEMENT OR ANY STATEMENT OF WORK. ANY AND ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ARISING BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE ARE EXPRESSLY DISCLAIMED AND EXCLUDED BY LEGENDARY SUPPLY CHAIN.