Headquarters
Holt, Michigan
Industry
Healthcare Technology Management, MedTech
Block Imaging
Block Imaging is a leader in servicing, supplying, and supporting medical imaging equipment, parts, and services. Based in Holt, Michigan, the company ensures that healthcare providers worldwide have access to high-quality diagnostic imaging solutions by keeping essential equipment operational.
With over 23 years of industry expertise, Block Imaging specializes in:
- Service & Repair – Providing expert engineering support to maintain and repair imaging devices, ensuring minimal downtime for healthcare providers.
- Parts Distribution – Managing a vast inventory of medical imaging parts, ready for rapid deployment to facilities in need.
- Equipment Sales & Refurbishment – Supplying high-quality refurbished imaging equipment, extending the lifecycle of essential diagnostic tools.
Block Imaging’s mission is to enable healthcare providers to deliver top-tier patient care by ensuring their imaging equipment remains reliable, functional, and efficiently serviced. By leveraging innovative technology, industry expertise, and a commitment to customer success, Block Imaging plays a critical role in supporting the medical imaging industry across the world.
Block Imaging
Block Imaging
Block Imaging is a global leader in servicing, supplying, and supporting medical imaging equipment, parts, and services. Based in Holt, Michigan, the company ensures that healthcare providers worldwide have access to high-quality diagnostic imaging solutions by keeping essential equipment operational.
With over 23 years of industry expertise, Block Imaging specializes in:
- Service & Repair – Providing expert engineering support to maintain and repair imaging devices, ensuring minimal downtime for healthcare providers.
- Parts Distribution – Managing a vast inventory of medical imaging parts, ready for rapid deployment to facilities in need.
- Equipment Sales & Refurbishment – Supplying high-quality refurbished imaging equipment, extending the lifecycle of essential diagnostic tools.
Block Imaging’s mission is to enable healthcare providers to deliver top-tier patient care by ensuring their imaging equipment remains reliable, functional, and efficiently serviced. By leveraging innovative technology, industry expertise, and a commitment to customer success, Block Imaging plays a critical role in supporting the medical imaging industry across the globe.
Headquarters
Holt, Michigan
Industry
Healthcare Technology Management, MedTech
Provider of mobile imaging units, Shared Imaging uses Legendary Supply Chain to manage their fleet, service, and operations.
Provider of mobile imaging units, Shared Imaging uses Legendary Supply Chain to manage their fleet, service, and operations.
"This Legendary set of tools allows Block Imaging to scale not only the next large customer accounts that we're taking on, but also to create better reporting and dashboard views, to give clarity to our customers and to our team on how we are taking steps to serve them better."
Jason Crawford
CEO, Block Imaging
"This Legendary set of tools allows Block Imaging to scale not only the next large customer accounts that we're taking on but to create better reporting and dashboard views to give clarity to our customers and to our team on how we are taking steps to serve them better."
Jason Crawford
CEO, Block Imaging
Challenges
As Block Imaging prepared for a major acquisition and that would dramatically increase the scale of its operations, it recognized that its current systems would not be able to support the expanded business. The company was using multiple disconnected systems to manage different aspects of its business—Salesforce tools for CRM, an ERP system for inventory and accounting, and other tools for service operations. These systems did not communicate with each other, leading to significant challenges, such as:
- Data Silos & Communication Gaps: Information had to be manually duplicated across systems, leading to delays and potential errors. Teams lacked real-time visibility into critical data.
- Scalability Concerns: As Block Imaging grew—adding more engineers, servicing more equipment, and acquiring new businesses—its existing systems were becoming a barrier to growth. The company recognized that its tools would not support the level of scale and innovation required to continue its trajectory.
- Operational Inefficiencies: The disconnected systems created bottlenecks in managing service events, inventory, and financial transactions, slowing down response times.
- Customer & Vendor Challenges: Without an integrated system, providing real-time updates to customers and working seamlessly with vendor partners was increasingly difficult.
Recognizing the need for a more integrated and scalable solution, Block Imaging's leadership recognized an urgent need for a unified system to streamline operations and sought a platform that could unify its operations while providing the flexibility to grow.
Solutions
Block Imaging selected Legendary Supply Chain, built on Salesforce, which provided both the structure and customization needed to optimize operations. The key benefits of implementing Legendary Supply Chain included:
- Unified Operations: Legendary Supply Chain allowed Block Imaging to consolidate finance, inventory management, service delivery, and project management into a single, integrated platform.
- Salesforce Ecosystem: Because it was built on Salesforce, Block Imaging could continue customizing and iterating on the platform while leveraging Legendary’s specialized inventory controls and service capabilities.
- Automated Service Management: Legendary Supply Chain enabled Block Imaging to track thousands of medical imaging devices across the country, each with unique service-level agreements. This ensured accurate scheduling and dispatching of engineers with the right tools and parts.
- Real-Time Inventory Control: With tens of thousands of parts on the shelf, Block Imaging needed precise inventory tracking. Legendary Supply Chain provided instant visibility into stock levels, automated reorder points, and improved logistics coordination.
- Scalability for Growth: Legendary Supply Chain provided the necessary infrastructure for Block Imaging to support its expanding service operations, manage thousands of medical imaging devices, and handle increasing financial transactions with ease.
- Enhanced Vendor & Customer Communication: With Legendary, Block Imaging could now track service events, equipment status, engineer locations, and parts inventory in real time. The system also provided advanced reporting and dashboards for better decision-making.
Outcome
Since implementing Legendary Supply Chain, Block Imaging has significantly improved operational efficiency, customer service, and scalability. The results include:
- Faster Service Response Times: The company can now efficiently manage thousands of medical imaging devices across the country, ensuring engineers have the right tools and parts to complete service calls faster.
- Improved Operational Efficiency: Automations and system integrations have significantly reduced the hours required for service events, financial transactions, and contract management.
- Stronger Financial & Inventory Management: The ability to track tens of thousands of parts in real-time and automate purchasing has improved cost control and inventory accuracy.
- Scalable Growth: With a unified and flexible platform, the company is now well-positioned to handle new acquisitions, increased service contracts, and larger customer accounts without operational bottlenecks.
- Enhanced Customer & Vendor Collaboration: The system allows for real-time updates to customers and vendors, fostering transparency and improving service quality.
Looking ahead, Block Imaging continues to leverage Legendary Supply Chain’s automation capabilities to further optimize workflows, provide real-time updates to customers, and integrate vendor capabilities—ensuring they stay at the forefront of medical imaging service and distribution.
Challenges
As Block Imaging prepared for a major acquisition and that would dramatically increase the scale of its operations, it recognized that its current systems would not be able to support the expanded business. The company was using multiple disconnected systems to manage different aspects of its business—Salesforce tools for CRM, an ERP system for inventory and accounting, and other tools for service operations. These systems did not communicate with each other, leading to significant challenges, such as:
- Data Silos & Communication Gaps: Information had to be manually duplicated across systems, leading to delays and potential errors. Teams lacked real-time visibility into critical data.
- Scalability Concerns: As Block Imaging grew—adding more engineers, servicing more equipment, and acquiring new businesses—its existing systems were becoming a barrier to growth. The company recognized that its tools would not support the level of scale and innovation required to continue its trajectory.
- Operational Inefficiencies: The disconnected systems created bottlenecks in managing service events, inventory, and financial transactions, slowing down response times.
- Customer & Vendor Challenges: Without an integrated system, providing real-time updates to customers and working seamlessly with vendor partners was increasingly difficult.
Recognizing the need for a more integrated and scalable solution, Block Imaging's leadership recognized an urgent need for a unified system to streamline operations and sought a platform that could unify its operations while providing the flexibility to grow.
Solutions
Block Imaging selected Legendary Supply Chain, built on Salesforce, which provided both the structure and customization needed to optimize operations. The key benefits of implementing Legendary Supply Chain included:
- Unified Operations: Legendary Supply Chain allowed Block Imaging to consolidate finance, inventory management, service delivery, and project management into a single, integrated platform.
- Salesforce Ecosystem: Because it was built on Salesforce, Block Imaging could continue customizing and iterating on the platform while leveraging Legendary’s specialized inventory controls and service capabilities.
- Automated Service Management: Legendary Supply Chain enabled Block Imaging to track thousands of medical imaging devices across the country, each with unique service-level agreements. This ensured accurate scheduling and dispatching of engineers with the right tools and parts.
- Real-Time Inventory Control: With tens of thousands of parts on the shelf, Block Imaging needed precise inventory tracking. Legendary Supply Chain provided instant visibility into stock levels, automated reorder points, and improved logistics coordination.
- Scalability for Growth: Legendary Supply Chain provided the necessary infrastructure for Block Imaging to support its expanding service operations, manage thousands of medical imaging devices, and handle increasing financial transactions with ease.
- Enhanced Vendor & Customer Communication: With Legendary, Block Imaging could now track service events, equipment status, engineer locations, and parts inventory in real time. The system also provided advanced reporting and dashboards for better decision-making.
Outcome
Since implementing Legendary Supply Chain, Block Imaging has significantly improved operational efficiency, customer service, and scalability. The results include:
- Faster Service Response Times: The company can now efficiently manage thousands of medical imaging devices across the country, ensuring engineers have the right tools and parts to complete service calls faster.
- Improved Operational Efficiency: Automations and system integrations have significantly reduced the hours required for service events, financial transactions, and contract management.
- Stronger Financial & Inventory Management: The ability to track tens of thousands of parts in real-time and automate purchasing has improved cost control and inventory accuracy.
- Scalable Growth: With a unified and flexible platform, the company is now well-positioned to handle new acquisitions, increased service contracts, and larger customer accounts without operational bottlenecks.
- Enhanced Customer & Vendor Collaboration: The system allows for real-time updates to customers and vendors, fostering transparency and improving service quality.
Looking ahead, Block Imaging continues to leverage Legendary Supply Chain’s automation capabilities to further optimize workflows, provide real-time updates to customers, and integrate vendor capabilities—ensuring they stay at the forefront of medical imaging service and distribution.