Provider of mobile imaging units, Shared Imaging uses Legendary Supply Chain to manage their fleet and service operations.
Headquarters
Downers Grove, Illinois
Industry
Medical Equipment
Shared Imaging
"Legendary Supply is helping Shared Imaging by automating every process in our organization—from accounting to service requests, mobile fleet scheduling, asset management responsibilities and inventory.”
David Stachowiak, VP Asset Management
Challenges
Hospitals can face significant challenges in acquiring and maintaining advanced diagnostic equipment; machines like MRI and CT scanners are not only costly to purchase and service, but also require considerable space.
Founded in 1987, Shared Imaging provides a practical, cost-effective solution to reduce hospitals' burden of ownership, while increasing patient access to life-saving diagnostic care. A flexible alternative to expensive equipment purchases and facility expansions, Shared Imaging builds, delivers, and services mobile CT, PET-CT, and MRI units across the U.S. Their fleet of mobile units allows for easy relocation and deployment across multiple sites, extending their reach and making quality patient care more accessible and convenient.
With patient care on the line, high quality standards are of upmost importance. Building and maintaining complex mobile imaging units requires sophisticated technical expertise. To effectively schedule and deploy these assets, departments need clear communication and up-to-date information at every level.
When Shared Imaging partnered with Legendary Supply Chain in 2016, they were relying on manual processes to run their business. The company was growing and they needed a modern, tech-driven solution to streamline operations and connect departments. Siloed databases and processes were hindering productivity and Shared Imaging needed a scalable, customizable system for long-term growth. When reflecting on what challenges her team faced prior to implementing Legendary Supply Chain, Senior Customer Experience Manager, Claudia Hernandez, remarks, "The database we were using in the past was very archaic and it didn't give us the automation that we have now. When it comes to the reporting capabilities, we were not able to pre-schedule our mobile fleet in any kind of way, and our purchase ordering system was not attached to the software we were using.”
Solution
Connected Purchasing
Integrating purchasing with accounting was a high priority for Shared Imaging. Relying on manual processes is not only time-intensive but also susceptible to human error. Now, these departments are connected with real-time data in a single location, streamlining workflows and improving accuracy. This has saved time for users across the company, at every level. Claudia says, “Our purchase orders have now been implemented into the system, so all of our users benefit from going to one place--from beginning to end.”
Shared Imaging has also streamlined a complex, formal process to manage purchasing approvals within the company. These approvals are based by role on organizational hierarchy, with specific spending thresholds assigned to each level. Thanks to the Legendary Purchasing module, Shared Imaging now has a more efficient and structured approval process.
Vendor Service Management
Shared Imaging manages their entire fleet using the Legendary platform. Using the Legendary tools, the company can track service agreements with vendors, monitor trailer uptime, and streamline dispatch and scheduling, all within a single system. This has improved fleet service and scheduled maintenance processes, minimizing downtime.
“We’ve been able to manage our mobile fleet so much better—our scheduling process has been streamlined like never before," said Claudia. "We’ve been able to manage our downtime with our customers to be able to give the most accurate reporting possible. Now we can look at reports and check predictability of what future expenses would be.”
The vendor agreement module allows the team to track warranty periods and categorize vendor service agreements by coverage type for both systems and trailers. Every service event is documented, with automated email updates sent to customers throughout the process. Upon completion, automated field service reports are sent out. This key automation drives productivity and efficiency in these departments.
After each service event,, surveys are sent to customers, collecting valuable feedback that helps Shared Imaging continuously improve their services. This enhanced vendor service management system ensures that Shared Imaging delivers top-tier performance and reliability to its clients, optimizing uptime and overall service quality.
Comprehensive Asset Management
Managing and scheduling a mobile fleet of MRI, PET/CT, and CT scanners deployed across the country is no easy feat. These are highly complex pieces of equipment, where every component must be meticulously tracked and maintained. Claudia notes, “We’ve been able to restructure our database in a very efficient way and categorize our equipment down to the last detail.”
Using Legendary’s platform, Shared Imaging manages their entire fleet, along with dispatch and fulfillment operations. The platform also enables preventative maintenance scheduling, ensuring the fleet operates at peak performance with minimal downtime. Shared Imaging takes full advantage of features like checklists and attributes within Legendary’s system to manage their assets more effectively, providing a comprehensive and organized approach to fleet management.
Outcome
Since the implementation of Legendary Supply Chain in 2017, Shared Imaging has grown tremendously as a company, doubling in size.
The technological advancements offered by Salesforce and Legendary Supply Chain have played a key role in helping Shared Imaging scale its operations and maintain efficiency as the company continues to expand.
Claudia Hernandez recognizes the developments that Legendary has made, noting, "The expertise that Legendary brought to Shared Imaging and the ideas that they introduced to us have helped us get away from Excel spreadsheet reporting and have information at our fingertips."
Shared Imaging can now run their entire business from a single platform. Legendary Supply Chain has been more than just an application—it's a true technology partner, collaborating closely with Shared Imaging to achieve their goals.
David said, “Legendary Supply is helping Shared Imaging by automating every process in our organization—from accounting, to service requests, to invoicing, to mobile fleet scheduling, to asset management responsibilities, to inventory,”
This “white glove” service model is highlighted by a concierge customer experience and high quality products. To maintain customer satisfaction, Shared Imaging leverages the advanced technology that Salesforce and Legendary Supply Chain offer to integrate every facet of their business—from the warehouse to sales, accounting, field service, and customer support. Shared Imaging leverages these tools to meet customer needs, ensure profitability, and drive sustainable growth.
The Legendary platform helps Shared Imaging to offer the highest-quality services for which they are known. “Helping put that white-glove service that Shared Imaging provides, Legendary is doing that on the back-end," said David.
At every step, Shared Imaging keeps customer satisfaction at the heart of what they do. Vice President of Asset Management, David Stachowiak, said, “We have continued to invest in high-value technology- CT, MRI, PET-CT—and we try to provide that ‘white glove’ exceptional care to our patient population.
Future-Proof and Continuously Improving
With Legendary Supply Chain, Shared Imaging is prepared to navigate the ever-evolving business landscape with confidence. When asked about future plans with Legendary, David said, “Shared Imaging is going to work with Legendary to provide vendor customer portal relationships, improve our onboarding processes, contract management evolution into the system—both on the vendor and customer side—as well as expanding our inventory and asset management needs as we continue to expand and drive additional investment into the business.”
Salesforce and Legendary Supply Chain’s continuous updates will ensure that Shared Imaging remains at the forefront of technological innovation. With these tools in hand, Shared Imaging is well-positioned to embrace new developments and maintain their competitive edge for years to come.