Product implementation
Concierge customer service for product implementations.
Our in-house experts handle training and implementation for every Legendary product. A dedicated project manager coordinates developers, configuration specialists, and architects, so your team hits the ground running with hands-on training built around how you work.
No third parties between you and the people who build the software.
Supply Chain
The full operations suite built on Salesforce.
Explore Supply ChainLegendary Shipping
Multi-carrier rate comparison, labels, and tracking, native inside Salesforce.
Explore Legendary ShippingLegendary Payments
Outbound payments and multi-currency handling built into your operations.
Explore Legendary PaymentsNow a Salesforce Consulting Partner.
Since 2016 we have delivered Salesforce implementations, ongoing services, and rescue operations for dozens of customers across healthcare, energy, and field service. That work is now a standalone practice: hire our team for your Salesforce org, with or without a Legendary product.
Implement & launch
We design, build, and launch on the Salesforce platform, then keep teams productive long after go-live.
Rescue & turnaround
We step into stalled or troubled Salesforce orgs, stabilize them, and get the roadmap moving again.
Ongoing support & extension
We work inside your existing org and customizations, scaling capacity to need at one blended rate.
Salesforce partnership
Three ways we partner with Salesforce.
A Salesforce partner since 2016, we work across the platform: licensing our own products, listing on the marketplace, and consulting on your org.
OEM Partner
Legendary is built natively on the Salesforce platform and licensed as an OEM solution, so you can run it without buying separate Salesforce licenses.
ISV Partner
Our products are listed on the Salesforce AppExchange as managed packages, built to Salesforce security and review standards.
Consulting Partner
We are an authorized Salesforce Consulting Partner, certified to design, implement, and support Salesforce for your business.
How we work
From idea to go-live.
How our customer success and delivery teams work systematically through every stage to deliver high quality solutions on time.
Continuous flow (kanban)Two-week sprint
1
Discovery
JointCS Analyst
Service request · Create user story · Customer approval
2
Design
JointCS Manager
Validate requirement · Design solution · Confirm criteria
3
Refinement
LSCDelivery Mgr
Determine fulfillment · Refine story · Prototype & resources
4
Planning
LSCDelivery Mgr
Estimate effort · Manage redeploys · Schedule work
5
Prioritization
CustomerCS Manager
Approve or backlog · Set priority by budget
6
Delivery
2-wk sprintDelivery Mgr
Config, data, dev · Tech testing & docs
7
Quality
JointCS Analyst
Internal testing · Work instructions · Test documents
8
Testing
CustomerCS Manager
UAT · End-user feedback · Release planning
9
Release
JointDelivery Mgr
Release approval · Scheduling · Deploy & notify
10
Go Live
JointDelivery Mgr
Training and enablement · Bug fixes · Stabilization and hypercare
Credentials
20+ active Salesforce certifications.
Certified depth across architecture, consulting, platform development, and AI, held by the team that does the work.
Architect
- Application
- Integration
- Data
- Sharing & Visibility
- Dev Lifecycle & Deployment
- Identity & Access Mgmt
Cloud Consultant
- Sales Cloud
- Service Cloud
- Data Cloud
- OmniStudio
Platform
- Platform Developer I
- Platform App Builder
- Administrator
- Advanced Administrator
AI & Discovery
- AI Associate
- AI Specialist
- Pendo.io Product Discovery
Service Hours
Flexible ways to work with us.
One blended rate covers the full delivery team and every discipline the work needs: administration, DevOps, requirements, project management, design and architecture, and troubleshooting. The more capacity you commit, the lower the rate.
Ad Hoc
Time & material
Baseline
standard rate
Pay as you go, no commitment. Best for one-off needs.
Basic
Prepaid blocks
~10%
below ad-hoc
40-hour blocks, flexible start, no monthly commitment.
Standard
Ongoing
~20%
below ad-hoc
50 hours per month, six-month commitment.
Dedicated
Ongoing
~30%
below ad-hoc
100 hours per month, 1,200 hours annually.
Best rate
Embedded
Ongoing
~40%
below ad-hoc
200 hours per month, 2,400 hours annually.