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Field Service & Central Dispatch

Field service and central dispatch in one connected system.

Dispatch every technician from one central board, and run requests, visits, parts, and maintenance on one database. For larger teams, our Salesforce Field Service integration package connects the scheduling, dispatch, and mobile app you already use.

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Legendary Field ServiceRequestsVisitsAssetsReports
SR-0004821 · CT Scanner Repair
Mobile Unit 14
In Progress
Time Worked
6.5h
Parts Used
4
Margin
62%
Consumed Parts
HV-Coil AssemblyQty 1$2,400
Gradient CableQty 2$640
Cold HeadQty 1$1,180
End-to-end service

Run your entire field operation from one place.

The Legendary Field Service application manages your operation from end to end. Maintain service requests, visits, parts, equipment maintenance, and labor on the cloud, with detailed reporting that tracks true cost and margin.

See it in action
Legendary Field Service
Service Requests Overview
Open Requests
3
Maintenance
5
Open Req Items
14
Open Receipts
4
Open Returns
2
Service RequestEquipmentService Sales Order
Service Requests
SR-000237
Service Details
Related Equipment
Parts Management
Checklists
Time Worked
Vendor Data
Customer Data
PDF Capability
Parts Management
Field Stock
Receipts
Applied Inventory
Return Management
Material Search
Requisitions
Cart Functionality
Poll & Questions
Two ways to run field service

Native field service, or a bridge to Salesforce Field Service.

Most teams run field service natively in the Legendary platform. Larger, dispatch-heavy operations can add our Salesforce Field Service integration package and keep both systems in sync.

In the platform

Native field service

Manage service requests, visits, parts, and preventive maintenance directly in Legendary, on the same database as inventory, sales, and accounting. No extra licenses, no second system to reconcile.

Central dispatch board for every tech
Requests, visits, and checklists
Parts and consumption on the job
Time worked, cost, and margin
For large customers

Salesforce Field Service integration

For teams already invested in Salesforce Field Service, our integration package connects scheduling, dispatch, and the mobile app to Legendary, so parts, inventory, and cost stay in sync across both systems.

Scheduling and dispatch optimization
Field Service mobile app in the field
Crew, territory, and shift management
Inventory and cost synced to Legendary
Application feature highlights

Dispatch, service, parts, and maintenance, connected.

Central Dispatch

Assign, schedule, and route every technician from one central dispatch board, with live status and location on each visit.

Service Requests & Visits

Maintain key information for service requests and visits on the cloud, improving customer experience and efficiency.

Parts Management

Manage parts and materials in the cloud, maintaining key information across your inventory lifecycle.

Advanced Consumption

Keep accurate records of consumed and partially consumed parts, so costs stay aligned with your projects.

Equipment Maintenance

Document processes and history, and schedule preventive maintenance to extend asset lifecycles.

Vendor Agreements

Turn vendor agreements into structured data so your team can easily access warranty and coverage info.

Mobile Capability

Stay on the go: access important information from a phone or tablet wherever your team is working.

Uptimes & Downtimes

Link uptimes and downtimes to related service events, build powerful reports, and access key metrics fast.

Customer Agreements

Maintain customer agreement information in a single database, accessible across the team.

Time Worked Tracking

Track your team's time worked alongside advanced labor rates and fees.

See field service in action.

Get in touch and our team will show you how Legendary runs field service natively, or connects to Salesforce Field Service.

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