Legendary Shipping Terms
URL: legendarysupplychain.com/legal/shipping-terms/
Version: 2026-1
Effective: June 12, 2026
Supersedes: None (initial version).
Prior versions: None.
1. Applicability
These Shipping Terms apply to subscriptions to Legendary Shipping ordered under a Shipping Schedule or order document that cites this page. The Legendary Master Terms, the Legendary Carrier Terms (/legal/carrier-terms/), and the Legendary SFDC ISV Terms (/legal/sfdc-isv-terms/) also apply.
2. The Service
Legendary Shipping is a Salesforce-native carrier shipping and logistics application that enables Customer to quote live shipping rates, generate shipping labels, track packages, and manage return labels for supported carriers directly from Salesforce records.
3. Salesforce Prerequisite
Customer represents that it maintains active Salesforce subscriptions in the org identified on the Shipping Schedule, whether purchased directly from Salesforce, from another Salesforce partner, or as Legendary OEM embedded subscriptions. Legendary provides no Salesforce access or licenses under a Shipping Schedule. If Customer's Salesforce subscriptions in the org lapse or are suspended, the application is unavailable for the duration and fees remain due.
4. Carrier Accounts
Shipments are quoted, labeled, and tracked on Customer's own carrier accounts (FedEx and UPS). Customer's carrier agreements govern carrier rates, surcharges, service levels, liability limits, and claims. Rates quoted in the application are retrieved from the carrier at the time of the request; the carrier's invoice governs the amount actually charged, and Legendary is not responsible for differences between quoted and invoiced amounts.
5. Legendary Is Not a Carrier
Legendary is a software provider. Legendary is not a carrier, freight broker, or freight forwarder, does not take possession of shipments, and assumes no liability for carrier performance, including loss, damage, delay, or misdelivery. Customer files claims directly with the carrier under the carrier's procedures.
6. Customer Responsibilities
Customer is responsible for the accuracy of all shipment data entered or generated through the application, including addresses, weights, dimensions, declared values, customs declarations, tax identifiers, and third-party billing instructions. Customer is solely responsible for compliance with all laws applicable to its shipments, including hazardous materials regulations, required certifications and training, and export and import requirements, and for duties and taxes on international shipments.
7. Off-Platform Processing
Rate requests, label generation, and tracking lookups are processed outside Salesforce's systems using carrier APIs. Salesforce is not responsible for the privacy, security, or integrity of data processed outside its systems. Generated labels are stored as files in Customer's org.
8. Carrier Changes
Carriers may change their APIs, services, rates, and terms at any time. Legendary will use commercially reasonable efforts to maintain compatibility with supported carrier APIs but is not responsible for carrier-imposed changes, interruptions, or discontinued services.
9. Support
Customer will direct all support requests for Legendary Shipping to Legendary. Issues within a carrier's systems or account are resolved between Customer and the carrier, with Legendary's reasonable assistance.